千帆跨境

精选20份亚马逊运营中常用到的邮件回复模板

作者:千帆跨境 来源:

 

被投诉侵权,发邮件给投诉方:

Dear

Nice to meet you, we are a new seller on Amazon.com Sorry to say hello to you in this way. As we receive a notification from Amazonthat we infringe your intellectual property rights

We have no idea of the word XXXX can not be used, We did not sell any thisproduct to customer yet actually For all the inconvenient bring to you we are sincerely sorry. Hope you couldgive us a chance. We will notice the brand name and avoid this happen again.

Please help to sent a email to notice@amazon.comif you agree to withdraw the complaint. Your understanding will be muchappreciated Sincerely sorry again

客户订购多种产品,卖家发邮件确认产品订单

Dear

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?

If nothing is wrong, we will ship them asap

卖家发货到达时间

Dear

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest

亚马逊漏发货没有发货缺点击发货后客人需要运单

Dear

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding

客户询问货物的tracking number或有没发货

Dear

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed.

Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday.

Please allow 3-9 business days after shipment for delivery.

You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us

买家以不想要为由要求退货,卖家接受退款请求

Dear

Thank you for contacting us regarding your inquiry.

Your return request has been approved.

You will be receiving a return shipping label and RMA instructions via Amazon.

Please be advised that the return shipping cost is the responsibility of the buyer.

The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually. Also, please make sure that the correct merchandise is being shipped us, (seller’s name).

We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation Amazon

上恶意投诉的解决办法

Date:

Ref:

Hello We are reaching you because we received a notice from Amazon on the date above and advised the following listing may infringe your copyrights: Amazon Product ASIN Amazon Product Title:

As the legal advisor of our client, we can confirm we have searched US Patent & Trademark Office Database and we have been convinced by the solid search result that all the information given on our clients product listing pages on Amazon.com are correct and no others’copyrights are compromised.

We would be happy to work out this issue with you if you could kindly let us know your PAT. No. and your Patent URL Page on United States Patent & Trademark Office website. We would like to thank you for your support and looking forward to your response! Kind regards

包裹显示妥投客户没收到货,客户开了 A-Z 和信用卡拒付

Dear Amazon

We are contacting you regarding our seller account suspension. I understand that recently our performance has fallen below Amazon's target. After checking our ODR, we find that the main reason that cause A TO Z claims and charghebacks is that buyer claim they did not receive the package, while the tracking number shows it was delivered. High ODR rate is caused by bad logistic service. Steps we have taken and will continue to take:

1, we have changed our logistics company , we have found a better efficiency logistics company to offer the better service, we will ensure every customer can receive their package.

2, We will use FBA to fullfill part of our orders .

3, We have and will continue to offer great purchase experience to the customers.

4, We have checked all the products we've been sold, and removed the product that may have problems, we will continue to do this to offer the best service to the customer

5.Improving our service level;

a.Answer the customer’s message within 24 hours.

b.Reply to the buyer’s inquiry as soon as possible. Try our best to meet buyer’s needs.

c.For negative feedback, be patient to contact with the customer, figure out a good solution and keep in touch with the customer.

d.After-sale service, support what we can do to help the customer to remove doubts about our product.

e.Upgrading our operating level and taking a more professional attitude. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you

 

请求激活FBA缺失的listing

Dear Amazon, Please help to activate this FBA listing,ASIN: B00VDSFJPO

SKU:SW-L28S-White There is a error:”No Amazon-fulfilled listing exists for this inventory item.”

And we have 25 pcs in Amazon stock now,really urgent. Please help

请求亚马逊帮忙激活listing的修改

Dear Amazon

Regarding there are some sellers are selling replica of some products in our store. We made some update on out description to kind remind our buyer.

The description should be updated as below:

Several days past,why the update still can't shown normally,please help to activate our update ASAP,it is really urgent. Thanks so much for your kind help

The title should be: Creaker L28S Wireless Bluetooth Water-Proof Smart Wristband Fitness Trackers We add our brand name--Creaker to our title.(we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you please help to activate the update of the listing-

Dear Amazon, We filled our brand name wrongly when we submitting our listing

The brand name should be:Creaker (we already updated on backstage,but can’t be shown normally)

Please help to activate the update,thank you

针对亚马逊客人更改地址 已签收

Dear

Well noted your request We checked your parcel and found it already arrived in your old address on Aug.3 and we aren’t able to ask the local carrier to help change the address as we are not in US

Now the fastest and best solution is you call the local post office and get the parcel yourself.

Sorry for the inconvenience to you We really appreciate your kind understanding and efforts on this issue I copy the latest tracking information as below:(tracking#:LN055470255CN,you can track it at: www.usps.com)

2019-08-03 10:21

WEST DES MOINES, IA 50265, Undeliverable as Addressed, Your item was undeliverable as addressed at 10:21 am on August 3, 2019 in WEST DES MOINES, IA 50265. It is being returned if appropriate information is available

2019-08-03 07:40

WEST DES MOINES, IA 50265, Arrived at Unit

2019-08-01 07:24 DES MOINES, IA 50395, Departed USPS Facility

2019-07-31 21:20 DES MOINES, IA 50395, Arrived at USPS Facility

2019-07-30 03:51 KENT, WA 98032, Departed USPS Facility For any further assistance, feel free to contact us Have a good day!

 

买家不知道如何使用产品

Dear

Thank you for contacting us regarding your inquiry. We are really grateful with your question Thus we can realize our shortage of product listing. We will update our listing to perfect our product information. There is the latest instruction of our product .Please check the attachment for your reference. If you still have any question, please be free to contact with us. We will do our best to help you ASAP. Best regards

给买家补发自发货售后件

Dear

Hope you are fine and doing well We have already arrange the replacement to you for your reference 产品参数 The tracking number is ____,please click the attachment to get more detail .

It will take 7-10 day to arrive your city because of the long distance Thanks for your kindly understanding and support If you still have any question, please be free to contact with us We will do our best to help you ASAP.

Best regards

卖家发错地址

Dear

Thank you so much for your great support on us What a big mistake we made Sorry, but will you still want the items?

If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund Waiting for your reply and hope your kind understanding

Best Regards

客户因订购商品大小不合适导致退货

Dear

Thanks so much for your great support on 店铺名

So sorry for the inconvenience that the swimming suit产品名did not fit you Will it be possible to give others as a gift?

Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step Waiting for your reply

货物损坏

Dear

We are sorry to know the product is damage

Maybe the long shipment make it meet a little accident We just a new seller, this product we have loss to sold out, hope you couldunderstand us How about we refund $X to you as a compensation and you try to fix the item ?

We will improve the wrap in the future, hope you could agree with us If you have any other idea, please feel free to let we know.

Have nice day

尺寸问题

Dear

Sorry to know the size is too small / large to you.

But to return this item will cost you lot of shipping fee, it might not worthdo it How about we refund $X to you as a compensation ?

The cloth you could sent toyour friend who might suit for it ? Waiting for your reply 不明原因情况

Dear

Sorry to know you want to return this item Could you please let me know the reason?

Maybe we could solve it for you, and you do not need trouble to return theitem So we waiting for your reply

Nice day

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